Article ID: 321969
Article Last Modified on 5/9/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q321969
SYMPTOMS
When you install the Creative Technology Sound Blaster Audigy drivers, you may receive the following error message:
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
App name App version Module name Module version Offset --------------------------------------------------------------- ctltask.exe 1.0.0.28 mfc42.dll 6.0.8665.0 000d1c6a
CAUSE
This issue may occur if you try to install Creative Technology Sound Blaster Audigy drivers while the Creative Taskbar is running.
WORKAROUND
To work around this issue:
- Click the Creative button on the Creative Taskbar, and then click Exit.
- After the Creative Taskbar tool quits, install the Sound Blaster Audigy drivers.
MORE INFORMATION
For information about how to contact Creative Technology Ltd., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kberrmsg kbenv kbprb kb3rdparty kbprod2web KB321969