Article ID: 321958
Article Last Modified on 5/6/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q321958
SYMPTOMS
When you reconnect a Universal Serial Bus (USB) Hewlett-Packard PrecisionScan LTX after you disconnect it, your computer may become unstable, or you may receive an error message that is similar to:
If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:
App name App version Module name Module version Offset
---------------------------------------------------------------
hppsapp.exe 1.2.0.3 ntdll.dll 5.1.2600.0 0002f570
CAUSE
The Hewlett-Packard software for the PrecisionScan LTX has a known issue with Windows XP. Windows XP supports "hot plugging" USB devices, but the Hewlett-Packard PrecisionScan LTX software does not.
MORE INFORMATION
As of May 2, 2002, the latest drivers for the Hewlett-Packard ScanJet 2200C are version 1.22. Hewlett-Packard ScanJet 2200C updates from Hewlett-Packard for different operating systems are available from the following Hewlett-Packard Web site:
For additional information about Hewlett-Packard, visit the following Hewlett-Packard Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: hp
Keywords: kbprb kbprod2web KB321958
