Microsoft KB Archive/321405

Knowledge Base

Dungeon Siege: "Has Encountered a Problem and Needs to Close" Error Message When You Try to Start the Game

Article ID: 321405

Article Last Modified on 1/7/2006

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APPLIES TO

• Microsoft Dungeon Siege
• Microsoft Dungeon Siege: Legends of Aranna

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This article was previously published under Q321405

SYMPTOMS

When you try to start Dungeon Siege, the opening movie appears, but the Startup menu does not appear. Instead, you receive an error message that is similar to the following:

Dungeon Siege has encountered a problem and needs to close. We are sorry for the inconvenience.

When you click click here, you receive error message details that are similar to the following:

Error Signature
AppName: dungeonsiege.exe AppVer: 0.2.3.801 ModName: d3dim700.dll
ModVer: 4.8.1.881 Offset: 0001c5cf

CAUSE

This behavior may occur if your video adapter driver is corrupted or incompatible with Dungeon Siege.

This issue is known to occur with some NVidia video drivers.

RESOLUTION

To resolve this issue, download the latest driver for your video adapter. Contact your video adapter manufacturer for information about updated drivers.

REFERENCES

Contact the manufacturer of your video hardware for information about how to obtain and install the latest version of the video driver for your video hardware. To see if applicable driver updates are available, visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com

For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To identify the name and manufacturer of your video hardware, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. Click the Display tab.
4. Under Device, look for Name and Manufacturer.
5. Click Exit.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: msgame performance

Keywords: kberrmsg kbhardware kbprb kbconfig KB321405

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