Article ID: 321312
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft Excel 2002 Standard Edition
This article was previously published under Q321312
SYMPTOMS
You may receive an application error message with the following attributes:
Event: Application Failure
Application: excel.exe
Version: 10.0.3506.0
Module: excel.exe
Module Version: 10.0.3506.0
Offset: 0001d05f
CAUSE
When Excel tries to parse certain data in memory, it does not clear the memory location, and Excel stops responding.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------
21-MAY-2002 17:25:01 N/A 13,297,756 Excel.msp
21-MAY-2002 17:25:43 N/A 14,101,012 Excel_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
21-MAY-2002 17:26:23 10.0.4115.0 9,173,320 Excel.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: Dr. Watson error
Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix kbofficexpsp2fix KB321312
