Article ID: 321198
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q321198
SYMPTOMS
When you forward a message in Outlook 2002, images in the body of the message may be added in the Attachment box of the message header.
CAUSE
This problem may occur if all of the following conditions are true:
- Microsoft Word is your e-mail editor.
- You are forwarding a Hypertext Markup Language (HTML) message.
- The HTML message contains a link to an image that is stored on a Hypertext Transfer Protocol (HTTP) server. For example, your HTML source might contain the following tag:
<IMG height=109 src="http://web/subweb/Shared%20Documents/nav_1.jpg%22>
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
---------------------------------------------------
25-Apr-2002 17:00:38 2,159,184 Outlook.msp
25-Apr-2002 18:24:00 4,016,640 Outlook_Admin.msp
After the fix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
29-Apr-2002 14:47:07 10.0.4024.0 140,776 Envelope.dll
23-Jan-2002 03:32:22 10.0.3716.0 342,344 Exsec32.dll
11-Apr-2002 17:40:26 10.0.4009.0 534,856 Outlcm.dll
29-Apr-2002 14:48:00 10.0.4024.0 6,306,120 Outllib.dll
20-Dec-2001 21:44:00 10.0.3618.0 92,488 Outlmime.dll
05-Feb-2002 18:14:45 10.0.3729.0 117,064 Outlph.dll
29-Nov-2001 04:21:29 10.0.3527.0 47,432 Recall.dll
Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.
How to Update Administrative Installations
To update an administrative installation use a command line similar to the following
msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1
where Admin Path is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),
where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi), and
where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).
How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following
msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus
where Admin Path is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and
where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi).
WORKAROUND
To work around this problem, turn off (disable) Word as the default e-mail editor. To do this:
- On the Tools menu, click Options.
- On the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box.
- Click OK.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: xclnok
Keywords: kbbug kbfix kbexchange2000presp3fix kbqfe kbofficexpsp2fix kbhotfixserver KB321198
