Article ID: 321144
Article Last Modified on 4/24/2002
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q321144
SYMPTOMS
When you are using your Visioneer One Touch 8100 scanner, you may receive the following error message:
If you view the data that the error report contains, you may receive the following error signature information:
App Name App Version Module Name Module Version Offset ------------------------------------------------------------------- onetouchmon.exe 3.1.2.20 mfc42.dll 6.0.8665.0 00005bac
CAUSE
This issue may occur if the Visioneer One Touch 8100 scanner driver you are using is not completely compatible with Windows XP.
RESOLUTION
To resolve this issue, obtain and install an updated driver (XP Logo CD part number 41-0187-300) for your Visioneer One Touch 8100 scanner. For information about how to do so, contact the Visioneer customer service department at 1-888-229-4172, or view the following Visioneer Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
MORE INFORMATION
For information about how to contact Visioneer, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kberrmsg kbenv kbprb kbprod2web KB321144