Article ID: 321128
Article Last Modified on 10/30/2007
APPLIES TO
- Microsoft Streets & Trips 2008
- Microsoft Streets & Trips 2008 with Connected Services
- Microsoft Streets & Trips 2008 with GPS Locator
- Microsoft Streets & Trips 2005 Standard Edition
- Microsoft Streets & Trips 2004 Standard Edition
- Microsoft Streets & Trips 2003 Standard Edition
- Microsoft Streets & Trips 2002 Standard Edition, when used with:
- Microsoft Works Suite 2002
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2002
This article was previously published under Q321128
SYMPTOMS
When you try to start Microsoft Streets & Trips, you are prompted to insert the Microsoft Works Suite 2002 CD.
CAUSE
This behavior occurs if you installed Streets & Trips by using the typical or minimum Microsoft Works Suite installation, which includes a standard installation of Streets & Trips. The standard installation does not copy the map files from the CD to your hard disk. Only the full installation of Streets & Trips copies the map files.
RESOLUTION
To resolve this issue, perform a full installation of Streets & Trips. To do this, do one of the following:
- If Streets & Trips is not installed on your computer, go to the "Install Streets & Trips" section to install it.
- If Streets & Trips is installed on your computer, first complete the "Remove Streets & Trips" procedure to remove it, and then go to the "Install Streets & Trips" section to reinstall it.
Remove Streets & Trips
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click Microsoft Streets & Trips 2002, and then click Add/Remove.
- Click Next, click Remove, and then click Next.
- Click Remove.
- When the removal is complete, click Finish.
Install Streets & Trips
After you remove Streets & Trips, or if it was never installed, use either of the following methods to perform a full installation.
Method 1: Streets & Trips Setup
- Insert the Microsoft Works Suite 2002 Disc 2 into your CD drive or DVD drive.
- Click Start, click Run type
drive:\msmap\data.msi in the Open box, and then click OK.
In this example, drive is the drive letter of your CD-ROM drive or DVD-ROM drive.
- Click Next, and then click Next.
- Click Full installation, and then follow the instructions that appear on the screen to complete the installation.
Method 2: Works Setup
- Insert the Microsoft Works Suite 2002 Disc 1 into your CD drive or DVD drive.
- Click Start, click Run type
drive:\setup.exe in the Open box, and then click OK.
In this example, drive is the drive letter of your CD drive or DVD drive.
- Click Custom.
- Quit any open programs, and then click Continue.
- Click Microsoft Streets & Trips, and then follow the instructions that appear on the screen to complete the installation.
Keywords: kbprb KB321128
