Knowledge Base

FIX: BizTalk Adapter for MQSeries Service Requires an Administrator Account

Article ID: 320738

Article Last Modified on 11/15/2007

APPLIES TO

Microsoft BizTalk Adapter for MQSeries

This article was previously published under Q320738

SYMPTOMS

When you try to start the BizTalk Adapter for MQSeries service, you receive the following error message:

Could not start the BizTalk Adapter for MQSeries service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your system administrator.

CAUSE

The BizTalk Adapter for MQSeries service requires an account with local administrator rights.

RESOLUTION

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size    File name
   --------------------------------------------------
   Apr-5-2002   18:46  1.0.45.2     33,280  Mtbsvc.exe
   Apr-5-2002   18:46  1.0.45.2     21,504  Aicmq.dll
   Apr-5-2002   18:46  1.0.45.2     34,304  Mqhelper.dll
   Apr-5-2002   18:46  1.0.45.2     7,168   Mqhelperps.dll
   Apr-5-2002   18:46  1.0.45.2     36,352  Mtbworker.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

After you apply this fix, the account used to start the BizTalk Adapter for MQSeries service requires only Log on as service permissions.

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB320738

Microsoft KB Archive/320738

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