Article ID: 320111
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft SharePoint Portal Server 2001
- Microsoft Office SharePoint Portal Server 2003
This article was previously published under Q320111
SYMPTOMS
When you use antivirus software to scan the files that make up Microsoft SharePoint Portal Server 2001 or Microsoft Office SharePoint Portal Server 2003 and the Microsoft Exchange Server information store that SharePoint Portal Server uses to store files for the portal, you may receive error messages similar to (but not limited to) the following:
-or-
CAUSE
This behavior can occur because antivirus software frequently locks files while scanning files and folders, and this may produce a wide range of unpredictable results for SharePoint Portal Server.
RESOLUTION
To resolve this behavior, configure your antivirus software so that it does not scan the following files and folders:
Drive:\Program Files\SharePoint Portal ServerDrive:\Program Files\Common Files\Microsoft Shared\Web Storage System
Where Drive: is the drive letter where you installed SharePoint Portal Server.
Note Typically, this is drive C.
Additionally, you must consider:
- If drive M is mounted, you must exclude this drive from the scan. For additional information and for details about this configuration, click the following article number to view the article in the Microsoft Knowledge Base:
294312 Installable file system drive and the Microsoft Web Storage System
- If any data was placed in another location throughout the installation process you must exclude that location also.
- If you are using Microsoft SharePoint Portal Server 2003 and you apply Service Pack 1 (SP1), you must exclude the following folder from Anti Virus scans:
After you apply SP1, SharePoint Portal Server 2003 uses this folder when it uploads large files.
Drive:Windows\Temp\Frontpagetempdir
To configure these options, see the documentation for your antivirus software, or contact the antivirus software manufacturer. For information about how to contact P1, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
287309 Error message: The process cannot access the file because it is being used by another process
263908 Information store crash in EcReplFolderMessagesUnpack
317482 Information store does not start after you install Exchange 2000 Server Service Pack 1
318627 Virus scanning API does not work in SharePoint Portal Server
Additional query words: SPSshare point exifs anti virus antivirus nav anti-virus random
Keywords: kbpending kbprb KB320111
