Article ID: 319689
Article Last Modified on 10/30/2007
APPLIES TO
- Microsoft MapPoint 2002 Standard Edition
- Microsoft Streets & Trips 2008
- Microsoft Streets & Trips 2008 with Connected Services
- Microsoft Streets & Trips 2008 with GPS Locator
- Microsoft Streets & Trips 2003 Standard Edition
- Microsoft Streets & Trips 2004 Standard Edition
- Microsoft Streets & Trips 2002 Standard Edition
This article was previously published under Q319689
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to install the Microsoft Pocket Streets 2002 Update or the Microsoft Pocket Streets 2003 Upgrade, you may receive an error message that resembles the following:
CAUSE
This issue may occur if one or more of the following conditions are true:
- The desktop computer does not meet the minimum system requirements.
- Microsoft Streets & Trips is not installed in the default folder.
- The handheld device that you are using is not a Pocket PC. This update supports only the Pocket PC version of Pocket Streets. It does not support the Handheld PC version or the Palm-size PC version of Pocket Streets.
Note Microsoft MapPoint and Microsoft Streets & Trips 2002 contain three platform-specific versions of Pocket Streets. When you install MapPoint or Streets & Trips, only the version that is appropriate for your platform is installed. This update supports only the version that works with the Pocket PC.
RESOLUTION
To resolve this issue, follow these steps in the order that they appear in.
Verify that the computer meets the minimum system requirements
The minimum requirements for the desktop computer to run Pocket Streets 2002 are the following:
- Any of the following operating systems:
- Microsoft Windows 98.
- Windows 98 Second Edition.
- Microsoft Windows 2000.
- Microsoft Windows Millennium Edition.
- Microsoft Windows NT 4.0 with Service Pack 6 or later. On systems that run Windows NT 4.0 with Service Pack 6, the version of Microsoft Internet Explorer must be upgraded to at least 4.01 with Service Pack 1.
- Microsoft Windows XP.
- ActiveSync technology 3.1 or later.
- A licensed copy of Pocket Streets 2002, which is available in MapPoint 2002, Streets & Trips 2002, and AutoRoute 2002.
Verify the version of Pocket Streets that is installed
- On your Pocket PC, tap Start, and then tap Settings.
- Tap Control Panel.
- Tap the System tab.
- Verify that your Pocket PC has Windows CE 3.0 or later installed.
Note Devices other than Pocket PCs do not have a core version of 3.0 or later.
Remove Streets & Trips and reinstall it in the default folder
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Remove Streets & Trips
- On the desktop computer, click Start, and then click Control Panel.
- Double-click Add or Remove Programs.
- In the list of installed programs, click Microsoft Streets & Trips 2002, and then click Remove.
Click Yes to confirm the removal.
- Start Windows Explorer.
- Browse to C:\Program Files\Microsoft Streets & Trips.
The program may be installed in a different location on your computer. If so, locate the correct folder.
- Right-click the folder, and then click Delete.
- Click Yes to confirm the removal of the folder.
Remove the registry keys
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Automap
- Right-click Automap, and then click Delete.
- Click Yes to confirm the removal.
- Repeat steps 3 and 4 to delete the following registry key:
HKEY_Local_Machine\Software\Microsoft\Automap
- Quit the Registry Editor.
Reinstall Streets & Trips
- Insert the Streets & Trips Setup CD-ROM in the CD-ROM drive or DVD-ROM drive.
- Do one of the following:
- If the installation process starts automatically, skip to step 6.
- If the installation process does not start automatically, click Start, and then click Control Panel.
- In Control Panel, double-click Add or Remove Programs.
- Click Add New Programs.
- Click CD or Floppy.
- Follow the instructions that appear on the screen to complete the installation process.
Note Make sure that you install the program in the default folder.
- Install the Pocket Streets 2002 Update.
Keywords: kberrmsg kbprb KB319689
