Article ID: 318262
Article Last Modified on 1/6/2006
APPLIES TO
- Microsoft Visio 2002 Professional Edition
- Microsoft Visio 2002 Standard Edition
- Microsoft Visio Network Center
- Microsoft Visio Network Center
This article was previously published under Q318262
SYMPTOMS
When you attempt to install Microsoft Visio 2002, Visio Setup may stop responding (hang). Or, you may receive an error message similar to one of the following during Setup:
-or-
As a result, you are unable to install Visio.
CAUSE
This behavior can occur if there are other programs or services running on your computer that prevent the installation of Visio.
RESOLUTION
To work around this issue, start Microsoft Windows by using a minimal set of drivers and services. This process, also known as a clean boot, provides as stable an installation environment as possible in which to install Visio. After you perform a clean boot, copy the contents of the Visio compact disc to a new folder on your computer's hard disk, and then run Visio Setup from this location. To do this, follow these steps:
- Start Windows Explorer, and then create a new folder on your computer's hard disk.
- Insert the Visio compact disc into your computer's CD-ROM or DVD-ROM drive.
- In Windows Explorer, browse to the CD-ROM or DVD-ROM drive that contains the Visio compact disc, and then copy the contents of the disc to the folder that you created in step 1.
- Quit Windows Explorer.
- Restart Windows by using a clean boot.For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base:
310353 How to Perform a Clean Boot in Windows XP
267288 How to Perform a Clean Boot in Windows Millennium Edition
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
NOTE: If you are running Microsoft Windows 2000, start your computer in Safe mode.
For additional information about how to start your Windows 2000-based computer in Safe mode, click the article number below to view the article in the Microsoft Knowledge Base:202485 Description of Safe Boot Mode in Windows 2000
- Start Windows Explorer, and then browse to the folder that you created in step 1.
- Double-click Setup.exe to run Visio Setup.
- After Visio is installed, restart the computer normally.
MORE INFORMATION
For additional information about how to troubleshoot by using the System Configuration Utility (Msconfig.exe), click the article numbers below to view the articles in the Microsoft Knowledge Base:
310560 How to Troubleshoot By Using the Msconfig Utility in Windows XP
281995 How to Troubleshoot Using the Msconfig Utility in Windows Millennium Edition
281965 How to Troubleshoot Using the Msconfig Utility with Windows 98
For additional information about how to perform clean-boot troubleshooting in Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
Additional query words: prb
Keywords: kberrmsg ocsso kbprb KB318262
