Article ID: 318250
Article Last Modified on 1/9/2006
APPLIES TO
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
This article was previously published under Q318250
SYMPTOMS
When you start or use Microsoft Picture It!, you receive one of the following error messages:
-or-
CAUSE
These error messages can occur because your video adapter driver has been damaged or is incompatible with other programs that are installed on your computer.
RESOLUTION
To resolve this issue, update your video adapter driver. To identify your video adapter and update the driver, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Right-click the desktop, and then click Properties.
- Click the Settings tab, and then click Advanced.
- Click the Adapter tab.
- Note the information in the Adapter Type section.
- Connect to the World Wide Web and go to the support site for your video adapter manufacturer, and then locate the most recent driver for your video adapter.
NOTE: There is a large variety of video adapters and drivers. Make sure that you get the correct driver for your specific video adapter.
- Follow the instructions that appear on the screen to download and install the driver.
If your video adapter manufacturer does not have the information that you need, see the following Microsoft Web site:
MORE INFORMATION
For information about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Keywords: kberrmsg kbprb KB318250
