Article ID: 318035
Article Last Modified on 2/1/2007
APPLIES TO
- Microsoft PowerPoint 2002 Standard Edition
This article was previously published under Q318035
SYMPTOMS
If you insert a Portable Network Graphic (PNG) file that was created on a Macintosh computer in Adobe PhotoShop, the file is displayed as solid black.
CAUSE
This problem occurs because the Macintosh PNG file contains information in the alpha-channel of the picture and the PowerPoint graphics filter cannot decipher the information.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
25-Mar-2002 23:56 2,962 Readme.txt
25-Mar-2002 23:38 4,223,912 Shared.msp
26-Mar-2002 00:59 6,883,568 Shared_Admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
----------------------------------------------------------
22-Mar-2002 14:56 10.0.3919.0 9,996,616 Mso.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: black blank missing gone lost picture image drawing color different inserted inserting insert place placed
Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix kbofficexpsp2fix KB318035
