Article ID: 317804
Article Last Modified on 9/27/2005
APPLIES TO
- Microsoft PowerPoint 2002 Service Pack 1 (SP-1)
This article was previously published under Q317804
SYMPTOMS
When you follow a hyperlink to a presentation that is stored in a password-protected HTTP location, and you browse forward and backward in the presentation by using the Internet Explorer navigation buttons (Forward and Back), Internet Explorer may appear to stop responding.
CAUSE
This problem occurs PowerPoint has requested the user name and password, but the Password dialog box is behind the Internet Explorer window.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
26-Mar-2002 11:30 n/a 1,819,276 Powerpnt.msp
26-Mar-2002 11:50 n/a 5,468,672 Powerpnt_Admin.msp
26-Mar-2002 11:36 n/a 2,838 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
----------------------------------------------------------
22-Mar-2002 14:56 10.0.3919.0 5,974,344 Powerpnt.exe
WORKAROUND
Press ALT+TAB, and then click the PowerPoint task that is running in memory. The Password dialog box appears.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: hang freeze lockup lock ie internet powerpt powerpnt to from backwards forwards FIX
Keywords: kbbug kbfix kbperformance kbofficexppresp2fix kbqfe kbofficexpsp2fix kbpasswords kbstoprespond kbhotfixserver KB317804
