Article ID: 317423
Article Last Modified on 12/26/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q317423
SYMPTOMS
Client computers that run Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me) may raise an exception if you configure the Systems Management Server (SMS) Software Inventory process to collect inventory information about .exe and .dll files.
The following entries may be recorded in the %Windir%\MS\SMS\Logs\Sinv32.log file:
You may also receive the following error message:
If you click Details, you may see the following information:
SINV32 caused an invalid page fault in module KRNL386.EXE.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
----------------------------------------------------------------------
25-Mar-2002 14:47 65 Compversinv.ini
25-Mar-2002 14:47 2.0.92.09 280,446 Insinv32.exe
25-Mar-2002 14:47 2.00.1250.0007 762,688 Preinst.exe
25-Mar-2002 14:47 2.00.1493.3239 104,816 Sinv32.exe
25-Mar-2002 14:47 65 Compversinv.ini
25-Mar-2002 14:47 2.0.92.09 511,613 Insinv32.exe
25-Mar-2002 14:47 2.00.1493.3239 151,312 Sinv32.exe Alpha
Note: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
WORKAROUND
To work around this issue, use any of the following methods.
- Determine which file is causing the problem, and then obtain an updated version of this file from the software manufacturer. For information about how to determine which file is causing the issue to occur, please see the "More Information" section of this article.
- Because this problem occurs only with computers that are running Microsoft Windows 95, Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me), you can upgrade to Microsoft Windows NT or Microsoft Windows 2000.
- Turn off the software inventory on the client computer. For additional information about how to do so, click the article number below to view the article in the Microsoft Knowledge Base:
255959 Turning Off Software Inventory on a Single Client
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
How to Install the Hotfix
Use the Hotfix Installer
Note: This method works on Intel platforms only.
- Copy the hotfix folder structure to a share on your network. The Q317423.exe file is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your site server by using an account with administrative permissions.
- On the site server, quit the SMS Administrator console.
- Start Q317423.exe and follow the directions in the wizard. You can run the program in Quiet mode by using the /s switch.
How to Determine Which File Is Causing the Problem
- Obtain and install Filemon (a utility that monitors file activity) from the following Sysinternals Web site:
- Start Filemon on a computer with this issue.
- In the SMS tool in Control Panel, start the Software Inventory component from the Components tab.
- Wait until you receive the "illegal operation" error message.
- In Filemon, note of the last file that was accessed by Sinv32.exe.
- In Windows Explorer, right-click the file you noted in step 5, and then click the Version tab. You should receive the "illegal operation" error message again.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Additional query words: prodsms
Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbhardware kbbug kbfix KB317423
