Knowledge Base

Problems with Canon MultiPass printer and Windows XP

Article ID: 317286

Article Last Modified on 8/8/2005

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q317286

SYMPTOMS

When you try to print to your Canon MultiPass printer, you may receive the following error message:

Spoolsv.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, you may receive the following error signature information:

   App Name     App Version  Module Name   Module Version  Offset
   ----------------------------------------------------------------
   Spoolsv.exe  5.1.2600.0   Mpassmon.dll  3.2.0.0         00003f03

CAUSE

This issue may occur if you are using printer drivers that are not completely compatible with Windows XP.

RESOLUTION

To resolve this issue, obtain and install the latest printer drivers for your Canon printer. For information about how to do so, please view the following Canon Web site:

http://www.usa.canon.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Canon, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kberrmsg kbprint kbenv kbprb kbprod2web KB317286

Microsoft KB Archive/317286

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