Article ID: 317133
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q317133
SYMPTOMS
On a Windows NT 4.0-based computer, you may receive a STOP error message similar to the following:
Note The parameter values may be different on your computer, but the error is based in Scsiport.sys.
CAUSE
This behavior can occur if Compaq Network Teaming and Configuration (CPQNTAC) functionality is enabled and the driver for the network adapter, Cpqntac.sys or Cpqttac.sys, is dated earlier than November, 1999.
The .sys file is SCSIPort.sys. The problem occurs if a bad SRBRequest field in the SCSI Request Block (SRB) points to a location that is not valid.
RESOLUTION
To resolve this issue, contact Compaq to obtain and install an updated driver that can resolve this issue.
This issue was originally addressed in a softpaq update available from Compaq, Softpaq SP12294, which contains versions of Cpqntac.sys and Cpqttac.sys that are dated November, 1999. It is available for download from the following Compaq FTP site:
MORE INFORMATION
For additional information about how to troubleshoot a STOP 0x0A error message that occurs after you upgrade to Windows NT 4.0 Service Pack 6 (SP6), click the article numbers below to view the articles in the Microsoft Knowledge Base:
246683 STOP 0xA on Compaq Computers When Upgrading to Windows NT 4.0 Service Pack 6
237699 Error Message: Stop 0x0000000A in ScsiPort.sys on SMP Systems
236981 "STOP 0x0000000A" Involving Scsiport.sys in Windows NT 4.0 SP5
For additional information about how to collect more information about an error message that appears on a blue screen, click the article number below to view the article in the Microsoft Knowledge Base:
192463 Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT
For information about how to contact Compaq, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
REFERENCES
SOX000209700049
SOX000209700049
SOX000517700021 STOP 0x00000024
SOX000516700055 STOP 0x00000024 (0x00190201, 0x1A6AA80, 0xF1A6A8BC, 0x80112DDE)
Keywords: kberrmsg kbprb ocsso KB317133
