Article ID: 317106
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q317106
SYMPTOMS
When you click the Next Message or the Previous Message toolbar buttons to move from a Unified Messenger Voice Mail message to another message while the Preview Pane is turned on (enabled) in Outlook 2002, you receive the following error messages:
-or-
NOTE: This problem also occurs when you use the CTRL+.(PERIOD) (Next Item) or the CTRL+,(COMMA) (Previous Item) shortcut keys.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
-------------------------------------------------------
14-Feb-2002 18:23:08 2,641,504 Outlook.msp
14-Feb-2002 19:41:46 4,647,260 Outlook_Admin.msp
After the fix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
29-NOV-2001 12:21 10.0.3527.0 47,432 Recall.dll
20-DEC-2001 17:44 10.0.3618.0 92,488 Outlmime.dll
11-JAN-2002 13:59 10.0.3708.0 534,856 Outlcm.dll
22-JAN-2002 11:32 10.0.3716.0 342,344 Exsec32.dll
05-FEB-2002 14:14 10.0.3729.0 117,064 Outlph.dll
14-FEB-2002 11:31 10.0.3812.0 6,306,120 Outllib.dll
Administrative Information
If you are updating an administrative installation with the administration version of this fix, use the following information to update the administrative installation and network clients.
How to Update Administrative Installations
To update an administrative installation use a command line similar to the following
msiexec /a Admin Path\MSI File /p MSP path SHORTFILENAMES=1
where Admin Path is the path to your administrative installation point for Microsoft Office XP (for example, C:\OfficeXP),
where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi), and
where MSP path is the path to the administrative update for the fix (for example, c:\hotfixfiles\Outlook_admin.msp).
How to Update Network Clients
After you complete the administrative installation of the fix, update each network client. To deploy the update to the client workstations, use a command line similar to the following
msiexec /i Admin Path\MSI File REINSTALL=OUTLOOKFiles,OUTLOOKNonBootFiles REINSTALLMODE=vomus
where Admin Path is the path to your administrative installation point for Office XP (for example, C:\OfficeXP), and
where MSI File is the MSI database package for the Office XP product (for example, ProPlus.msi).
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: xclnok
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB317106
