PSS ID Number: 316545
Article Last Modified on 9/30/2002
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows Millennium Edition
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 1
- Microsoft Internet Explorer 5.01 for Windows 98 Second Edition SP 2
- Microsoft Internet Explorer 5.0 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.5 for Windows 98
- Microsoft Internet Explorer 5.01 for Windows 98 SP 1
- Microsoft Internet Explorer 5.01 for Windows 98 SP 2
- Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q316545
SYMPTOMS
When you browse Web sites, you may find that some Web pages display a box that shows a red "X" instead of the graphic that you expect.
CAUSE
This behavior can occur if the following conditions are true:
- Norton AntiVirus or Norton Internet Security from Symantec Corporation is installed on the computer. -and-
- The Nisdrv.vxd file is damaged. (This file is a component of the Symantec programs.)
RESOLUTION
To work around this problem, use either of the methods that are described in this section.
Method 1: Disable the Nisdrv.vxd Component
To disable Nisdrv.vxd, use the following procedure that is appropriate for your operating system.
Microsoft Windows Millennium Edition
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- Click the Static VxDs tab.
- Clear the check box that is next to Nisdrv.vxd, and then click OK.
- Restart the computer.
Microsoft Windows 98 or Microsoft Windows 98 Second Edition
- Click Start, point to Find, and then click Files or Folders.
- In the Named box, type nisdrv.vxd, and then click Find Now.
- When the file is found, right-click nisdrv.vxd, and then click Rename.
- Type nisdrv.old, and then press ENTER.
- Restart the computer.
Method 2: Remove and Reinstall the Symantec Program
- Start the computer in safe mode. To do this, when you restart the computer, press and hold down the CTRL key after the computer completes the Power On Self Test (POST), and then click Safe Mode on the Startup menu.
- Remove and then reinstall the Symantec program. For more information about how to do this, see the program documentation or contact Symantec Corporation (see "References").
- Restart the computer.
MORE INFORMATION
For more information about Norton AntiVirus or Norton Internet Security or how to remove and reinstall these programs, contact Symantec Corporation. For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
For additional information about how to troubleshoot a similar problem, click the article number below to view the article in the Microsoft Knowledge Base:
283807 Web Page Displays an Image As a Red X or Not at All
For additional information about how to use the System Configuration Utility in Windows Millennium Edition to troubleshoot, click the article number below to view the article in the Microsoft Knowledge Base:
281995 How to Troubleshoot Using the Msconfig Utility in Windows Millennium Edition
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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