Article ID: 316502
Article Last Modified on 8/9/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q316502
SYMPTOMS
When you attempt to upgrade to Windows XP from Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), or Microsoft Windows Millennium Edition (Me), you may receive an error message similar to either of the following:
-or-
CAUSE
This behavior can occur if software that is installed on your computer is incompatible with Windows XP.
NOTE: This Windows XP incompatibility issue has been reported to occur with a version of the GoBack program from Roxio.
RESOLUTION
To resolve this issue, follow these steps:
- Cancel Windows Setup, and then restart your computer to the earlier operating system.
- Uninstall the incompatible program. For more information about how to do this, refer to the program documentation or contact the software manufacturer.NOTE: You may want to contact your software vendor to inquire about a version of the program that is compatible with Windows XP.
- Remove any antivirus software that is installed on your computer. For more information about how to do this, refer to the program documentation or contact the software manufacturer.
- Clean-boot your computer by starting Windows without loading extra drivers and programs. This provides the cleanest possible installation environment.For additional information about how to start Windows in a clean-boot environment, click the article numbers below to view the articles in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
267288 How to Perform a Clean Boot in Windows Millennium Edition
310353 How to Perform a Clean Boot in Windows XP
- After you clean-boot your computer, rerun Windows Setup to install Windows XP.NOTE: After installation is complete, reinstall your antivirus software if it is compatible with Windows XP. You may need to contact the software manufacturer to determine whether the software is compatible with Windows XP or to obtain a version of the software that is compatible with Windows XP.
MORE INFORMATION
For additional information about how to troubleshoot Setup problems in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:
310064 Troubleshoot Windows XP Setup Problems When You Upgrade from Windows 98 or Windows Me
For information about how to contact your software manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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