Article ID: 315377
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q315377
SYMPTOMS
After you install a Hewlett-Packard (HP) ScanJet 5100c or 5200c scanner, you may receive the following Stop error when you restart your computer:
The parameters of the Stop error vary.
CAUSE
This behavior can occur if the drivers for the HP scanner are incompatible with Windows 2000.
RESOLUTION
To resolve this behavior, install updated drivers for the HP scanner. Follow these steps:
- Start the computer in Safe mode by pressing F8 at the "starting Windows" screen.
- After you log on, click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, and then remove the HP scanner software (PrecisionScan).
- Download and install updated scanner drivers from the following HP Web site:
If you cannot start your computer in Safe mode, start the Windows Recovery Console, and then rename the Epstw2k.sys driver file. You might have to unplug the scanner and any other devices that are attached to it.
For additional information about the Windows Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:
229716 Description of the Windows 2000 Recovery Console
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
Additional query words: 0x0a bugcheck blue screen
Keywords: kb3rdparty kbenv kbprb KB315377
