Article ID: 314893
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q314893
SYMPTOMS
If you view and close a Hypertext Markup Language (HTML) message in Outlook 2002, you may receive a prompt to save or discard your changes. If you click Yes to save the changes and view the message again, the message is blank. If you view the message in the Preview pane and move the focus to another message, the text in the message body is deleted without warning.
CAUSE
When Outlook 2002 encounters a message that does not have text in the message body but has a single HTML attachment, it may extract the HTML data from the attachment and display the HTML data as the text in the message body. Even though you did not explicitly tell Outlook 2002 to stream the attachment text into the body of the message, that action is considered a change, and causes you to receive a prompt to save the changes when you close or leave the message.
If you click Yes to the save changes, Outlook 2002 saves the message but does not save the original attachment. Therefore, if you open or view the message again, there is not an attachment and there is not any data to display in the message body.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Version Size File name
-----------------------------------------
10.0.3716.0 342,344 Exsec32.dll
10.0.3708.0 534,856 OutlCM.dll
10.0.3716.0 6,306,120 Outllib.dll
10.0.3618.0 92,488 Outlmime.dll
10.0.3527.0 47,432 Recall.dll
After the fix is installed, the following files will have the listed attributes or later:
Version Size File name
-----------------------------------------
10.0.3716.0 342,344 Exsec32.dll
10.0.3708.0 534,856 OutlCM.dll
10.0.3716.0 6,306,120 Outllib.dll
10.0.3618.0 92,488 Outlmime.dll
10.0.3527.0 47,432 Recall.dll
WORKAROUND
To work around this problem, click No when you receive the prompt to save changes or to set Rich Text Format (RTF) as your default format.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbemail kbofficexpsp2fix kbopenfile kbsavefile kbhotfixserver KB314893
