Article ID: 314842
Article Last Modified on 12/29/2004
APPLIES TO
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2002 Standard Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2002 Premium Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Picture It! Publishing 2002 Gold
- Microsoft Picture It! Publishing 2002 Platinum Edition
- Microsoft Greetings 2002 Standard Edition
- Microsoft Greetings 2001 Standard Edition
- Microsoft Picture It! Photo Premium 9
- Microsoft Picture It! Express 9.0
This article was previously published under Q314842
SYMPTOMS
When you edit images or you move images through a drag-and-drop operation, the program may stop responding ("hang").
-or-
When you try to open images, the program may stop responding.
CAUSE
This behavior can occur if any of the following conditions are true:
- Your desktop display settings are set too high.
- Your computer's video card drivers are outdated.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.
Method 1: Reduce Display Settings
To reduce your display settings, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Display.
- Click the Settings tab, and then write down the settings for Colors and Screen area.
- In the Colors or Color Palette box, click High Color (16 bit).
- Move the Screen area or Desktop area slider to 800 by 600 pixels.
- Click OK.
- If you are prompted to restart the computer, click Yes.
Note You can change the display settings to 640 by 480 pixels with a color palette of 256 colors. Some programs may not work with these low settings. Check the system requirements listed on the product box.
If the issue continues to occur, proceed to the next method.
Method 2: Install the Latest Video Card Drivers
You may be able to resolve this issue by downloading and installing the latest video driver available for your video adapter. Contact your video adapter manufacturer for information about how to obtain and install the latest video driver for your video adapter. For information about how to contact about how to contact your video adapter manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Test to see whether the issue is resolved. If the issue continues to occur, proceed to the next method.
Method 3: Reduce Graphics Hardware Acceleration
To reduce graphics hardware acceleration, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Performance tab, and then click Graphics.
- Move the Hardware Acceleration slider one notch to the left of the current setting.
- Click OK, and then click Close.
- When you are prompted to restart the computer, click Yes.
- Test to find out whether the issue is resolved. If the issue continues to occur, repeat steps 1 through 6 until you reach the None setting, or the issue is resolved.
If the Hardware Acceleration slider is at the None setting and the issue is not resolved, move the slider back to the original setting.
Keywords: kbprb KB314842
