Article ID: 314127
Article Last Modified on 1/7/2006
APPLIES TO
- Microsoft Word 2002 Standard Edition
- Microsoft Word 2000 Standard Edition
This article was previously published under Q314127
SYMPTOMS
When you open, close, or save a document in Microsoft Word, you may receive one or more of the following error messages:
CAUSE
This behavior can occur if the following programs are installed on your computer:
- Norton AntiVirus from Symantec Corporation.
- GoldMine contact management software from First Direct Corp.
This is a known issue with Norton AntiVirus.
RESOLUTION
To resolve this issue, contact Symantec at the following Symantec Web site:
[[%0Ahttp://www.symantec.com/techsupp/|http://www.symantec.com/techsupp/]]
To work around this behavior, move the GoldMine add-in file, Gmlink.dot, from the Word Startup folder to a different folder on your hard disk (for example, the My Documents folder), and then rename the Normal.dot template file. To do this, follow these steps:
NOTE: The following procedure disables the functionality of the GoldMine program with Word. If you want to use GoldMine with Word, you must reinstall the GoldMine software. For more information about how to do this, refer to the program documentation.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Quit Word (if it is running).
- Click Start, point to Search, and then click For Files or Folders.
- In the Search for file or folders named box, type gmlink.dot.
- In the Look in box, click the drive on which Windows is installed (usually drive C), and then click Search Now.
The Gmlink.dot file is located in the Word Startup folder at the following location, as appropriate for your operating system.
- If you are running Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), the Gmlink.dot file is located at
- If you are running Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition (Me), the Gmlink.dot file is located at
C:\Windows\Application Data\Microsoft\Word\Startup
where C: is the drive on which Windows is installed.
NOTE: If user profiles are enabled in Windows, the Startup folder is contained in the Application Data folder that is located in each user's profile.
- If you are running Microsoft Windows NT, the Gmlink.dot file is located in the following folder
- If you are running Microsoft Windows NT, the Gmlink.dot file is located in the following folder
C:\Winnt\Profiles\user profile\Application Data\Microsoft\Word\Startup
where C: is the drive on which Windows is installed, and user profile is your user profile.
- If you are running Microsoft Windows 2000 or Microsoft Windows XP, the Gmlink.dot file is located in the following folder
- If you are running Microsoft Windows 2000 or Microsoft Windows XP, the Gmlink.dot file is located in the following folder
C:\Documents and Settings\user profile\Application Data\Microsoft\Word\Startup
where C: is the drive in which Windows is installed, and user profile is your user profile.
- In the Search Results pane, right-click the Gmlink.dot file, and then click Cut on the shortcut menu that appears.
- On your desktop, right-click the My Documents folder, and then click Paste on the shortcut menu that appears.
- Click Start, point to Search, and then click For Files or Folders.
- In the Search for file or folders named box, type normal.dot.
- In the Look in box, click the drive on which Windows is installed (usually drive C), and then click Search Now.
- In the Search Results pane, right-click the Normal.dot file, and then click Rename on the shortcut menu that appears.
- Type normal.old, and then press ENTER.
- Repeat step 10 and step 11 for each Normal.dot file that is found.
- Start Word.
MORE INFORMATION
For more information about GoldMine, see the following First Direct Web site:
For more information about Norton AntiVirus, see the following Symantec Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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