Article ID: 313947
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Encarta Reference Library 2002
This article was previously published under Q313947
SYMPTOMS
When you try to start the Researcher in Microsoft Encarta Reference Library 2002, you may receive an error message similar to the following:
CAUSE
This behavior may occur if Encarta Reference Library is damaged.
RESOLUTION
To resolve this issue, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Click Start, and then click Control Panel.
- Click Add or Remove Programs.
- In the list of currently installed programs, click Microsoft Encarta Reference Library 2002, and then click Remove.
- Start Windows Explorer, and then browse to the folder where Encarta is installed (for example, C:\Program Files\Microsoft Encarta).
- Delete the Microsoft Encarta folder and the FactFinder folder.
- Use a clean boot to restart your computer.
NOTE: A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. For information about how to use a clean boot and how to use a normal startup, see the "More Information" section later in this article.
- Reinstall Encarta Reference Library.
- Use a normal startup to restart Windows.
REFERENCES
For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base:
310353 How to Perform a Clean Boot in Windows XP
267288 How to Perform a Clean Boot in Windows Millennium Edition
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Keywords: kberrmsg kbprb KB313947
