Article ID: 313316
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q313316
SYMPTOMS
If you use Post Office Protocol version 3 (POP3) to download a message that has an attachment from an Internet Newsletter service that contains both the Content-ID and the Content-Description fields, and you first open the message by using the Preview pane in Outlook 2002, the attachment does not appear.
CAUSE
This problem occurs because the message is formatted in a way that the Preview pane cannot handle.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Size File name
------------------------------------------
27-Dec-2001 2,455,448 Outlook.msp
27-Dec-2001 3,740,672 Outlook_admin.msp
After the fix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
29-Nov-2001 00:21:29 10.0.3527.0 47,432 Recall.dll
11-Dec-2001 22:13:39 10.0.3604.0 534,856 OutlCM.dll
20-Dec-2001 17:43:57 10.0.3618.0 6,306,120 Outllib.dll
20-Dec-2001 17:44:00 10.0.3618.0 92,488 Outlmime.dll
WORKAROUND
To work around this problem, turn off (disable) the Preview Pane, and then restart Outlook 2002. To turn the Preview Pane feature on or off for the current folder and view, click Preview Pane on the View menu.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Keywords: kbbug kbfix kbofficexppresp2fix kbqfe kbofficexpsp2fix kbhotfixserver KB313316
