Article ID: 311744
Article Last Modified on 9/23/2005
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q311744
SYMPTOMS
If you have more than one service in a profile in Outlook 2002, messages with Electronic Forms Designer (EFD) forms or MAPI forms may stay in the Outbox and not be sent until you click Send/Receive.
CAUSE
This can occur because of a problem with the Outlook Protocol Manager.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Version Size File name
-------------------------------------
10.0.3527.0 6,302,024 Outllib.dll
10.0.3527.0 47,432 Recall.dll
NOTE: After you install this hotfix, it can take a few minutes to send your messages.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Keywords: kbbug kbfix kbofficexppresp1fix kbqfe kbofficexpsp2fix kbhotfixserver KB311744
