Article ID: 311462
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 1
- Microsoft Systems Management Server 2.0 Service Pack 2
- Microsoft Systems Management Server 2.0 Service Pack 3
This article was previously published under Q311462
SYMPTOMS
Mandatory user-based or user group-based advertisements may not run immediately after a user logs on. Depending on the "Refresh interval" value that is defined by the Systems Management Server (SMS) administrator, it may take several minutes for advertisement to be offered to a user. Additionally, if the advertisement is configured to run when the user logs on, the advertisement might not run until the user logs on for the second time.
CAUSE
Advertised Program Monitor (Smsmon32.exe) starts the Offer data providers when a user logs on only if that user has previously defined a custom "Refresh interval" value for the Offer data providers that is different from the value that is defined in the system-wide site settings.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
--------------------------------------------------------------------
01-Mar-2001 22:35 2.0.92.9 654,485 Apasetup.exe Alpha
01-Mar-2001 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha
01-Mar-2001 22:35 2.0.92.9 1,925,226 Ccmcore.exe Alpha
01-Mar-2001 22:35 2.0.1493.3219 1,938,704 Clibase.dll Alpha
01-Mar-2001 22:35 2.0.1493.3219 4,441,921 Clicore.exe Alpha
01-Mar-2001 22:20 2.0.1493.3216 125,712 Clisvcl.exe Alpha
01-Mar-2001 22:35 2.0.1493.3219 13,584 Cliver.exe Alpha
01-Mar-2001 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha
01-Mar-2001 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
01-Mar-2001 22:20 2.0.1493.3216 73,488 Odpsys32.exe Alpha
01-Mar-2001 22:20 2.0.1493.3216 82,192 Odpusr32.exe Alpha
01-Mar-2001 22:35 2.0.1493.3219 382,224 Smsapm32.exe Alpha
01-Mar-2001 22:20 2.0.92.9 691,596 Swdist32.exe Alpha
01-Mar-2001 22:35 2.0.92.9 394,054 Apasetup.exe I386
01-Mar-2001 13:00 2.0.1493.3125 259,936 Bindclin.dll I386
01-Mar-2001 22:20 2.0.1493.3216 181,584 Ccim32.dll I386
01-Mar-2001 22:35 2.0.92.9 1,324,070 Ccmcore.exe I386
01-Mar-2001 22:35 2.0.1493.3219 1,223,584 Clibase.dll I386
01-Mar-2001 22:35 2.0.1493.3219 3,401,549 Clicore.exe I386
01-Mar-2001 22:20 2.0.1493.3216 88,432 Clisvcl.exe I386
01-Mar-2001 22:35 2.0.1493.3219 8,512 Cliver.exe I386
01-Mar-2001 22:20 2.0.1493.3216 39,264 Cqmgr32.dll I386
01-Mar-2001 13:00 2.0.1493.3125 338,272 Mslmclin.dll I386
01-Mar-2001 13:00 2.0.1493.3125 269,664 Ndsclin.dll I386
01-Mar-2001 22:20 2.0.1493.3216 53,104 Odpsys32.exe I386
01-Mar-2001 22:20 2.0.1493.3216 59,248 Odpusr32.exe I386
01-Mar-2001 22:35 2.0.1493.3219 287,088 Smsapm32.exe I386
01-Mar-2001 22:20 2.0.92.9 637,723 Swdist32.exe I386
01-Mar-2001 22:35 67 Compverbase.ini
01-Mar-2001 22:35 67 Compversmsapm32.ini
01-Mar-2001 22:35 67 Compverswdist.ini
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
WORKAROUND
To work around this problem, you can define a custom refresh interval in Advertised Programs Monitor, or you can run the CLIUTILS.EXE /Start "WNET User Groups Offer Data Provider" command in the user's logon script (or by some other automated method), to force the Offer data provider to start when a user logs on.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
How to Install the Hotfix
How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
- Copy the hotfix folder structure to a share on your network. Note that Q311462.exe is a Microsoft SMS Installer file that updates specific files on your site server.
- Log on to the site server by using an account with administrative permissions.
- On the site server, quit the SMS Administrator console.
- Run the Q311462.exe tool and then follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.
How to Install the Hotfix Manually
- Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services.
- Replace the Clicore.exe and Ccmcore.exe files in the
Sms_root\Inboxes\Clicomp.src\Base\Platformfolder with the version from the hotfix. - Replace the Apasetup.exe file in the
Sms_root\Inboxes\Clicomp.src\smsapm32\Platformfolder with the version from the hotfix. - Replace the Swdist32.exe file in the
Sms_root\Inboxes\Clicomp.src\SWDist\Platformfolder with the version from the hotfix. - Replace the Compver.ini file in the
Sms_root\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Rename the Compverbase.ini file to Compver.ini when you do this. - Replace the Compver.ini file in the
Sms_root\Inboxes\Clicomp.src\smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Rename the Compversmsapm32.ini file to Compver.ini when you do this. - Replace the Compver.ini file in the
Sms_root\Inboxes\Clicomp.src\swdist folder with the Compverswdist.ini file from the hotfix. Rename the Compverswdist.ini file to Compver.ini when you do this. - Replace the following files in the
Sms_root\Bin\Platformfolder with the versions from the hotfix:Bindclin.dll
Ccim32.dll
Clisvcl.exe
Cqmgr32.dll
Mslmclin.dll
Ndsclin.dll
Odpsys32.exe
Odpusr32.exe
Smsapm32.exe - Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Let the updated Compver.ini, Clicore.exe, and Ccmcore.exe files be propagated to all logon points and client access points in the site.
Additional query words: prodsms user group logon mandatory
Keywords: kbhotfixserver kbqfe kbsms200presp5fix kbsoftwaredist kbbug kbclient kbfix kbsms200fix KB311462
