Article ID: 311001
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q311001
SYMPTOMS
If you send more than one thousand messages from your offline folder (.ost) file and click Send and Receive All to connect to the server, Outlook 2002 may stop responding (crash).
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
--------------------------------------------------
12/26/2001 18:43 2,455,448 Outlook.msp
12/26/2001 19:13 3,740,672 Outlook_Admin.msp
12/14/2001 09:33 2,795 Readme.txt
02/24/2002 17:39 1804 Hotfix.txt
02/06/2002 00:44 212992 Olkintl.msp
02/06/2002 00:47 794112 Olkintl_Admin.msp
It is imperative that you install the updates in the correct order.
For a Client only update, run the Outlook.msp, and then run the Olkintl.msp.
For an Administrative update, run the Outlook_Admin.msp, and then run the Olkintl_admin.msp.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
12/11/2001 22:13 10.0.3604.0 534,856 Outlcm.dll
12/20/2001 17:43 10.0.3618.0 6,306,120 Outllib.dll
12/20/2001 17:44 10.0.3618.0 92,488 Outlmime.dll
11/29/2001 00:21 0.0.3527.0 47,432 Recall.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).
Additional query words: 1000
Keywords: kbbug kbfix kbofficexppresp1fix kbqfe kbofficexpsp2fix kbhotfixserver KB311001
