Article ID: 310686
Article Last Modified on 8/17/2007
APPLIES TO
- Microsoft eMbedded Visual C++ 4.0
This article was previously published under Q310686
SYMPTOMS
When you try to start Microsoft Train Simulator, the Mprofile utility starts, and then the game may quit unexpectedly or the game may stop responding.
This behavior can occur while the Mprofile utility is building the profile, or immediately after it completes the profile.
CAUSE
This behavior can occur if one or both of the following conditions are true:
- Mprofile.exe fails to start Train.exe.
- Your video adapter driver needs to be updated.
RESOLUTION
To resolve this issue, try the following methods in the order that they appear.
Method 1: Edit the Train Simulator Shortcut
- On the desktop, right-click Train Simulator, and then click Properties.NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- On the Shortcut tab in the Target box, type the path and file name for Train.exe. For example, type the following:
C:\Program Files\Microsoft Games\Train Simulator\Train.exe
- Click OK, and then double-click Train Simulator.
If this issue is not resolved, go to the next method.
Method 2: Install the Train Simulator Update
An update has been created to resolve some compatibility problems with several video adapters. Visit the following Microsoft Web site to download and install the update:
If the issue is not resolved, go to the next method.
Method 3: Update Your Video Driver
Contact the manufacturer of your video adapter to inquire about how to obtain and install the latest version of the video driver for your video adapter.
For information about how to contact the manufacturer of your video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
To identify the manufacturer and model of your video adapter, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- If you are using a Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)-based computer, click the Device Manager tab.
If you are using a Microsoft Windows 2000-based computer or later, click the Hardware tab, and then click Device Manager.
- Expand the Display adapters branch, note the manufacturer and model of your video adapter, and then click OK.
- Close all open windows.
If the issue is not resolved, go to the next method.
Method 4: Update Your Sound Driver
Contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the video driver for your video adapter.
For information about how to contact the manufacturer of your sound card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
To identify the manufacturer and model of your sound card, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- If you are using a Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)-based computer, click the Device Manager tab.
If you are using a Microsoft Windows 2000-based computer or later, click the Hardware tab, and then click Device Manager.
- Expand the Sound, Video and Game Controllers branch, note the manufacturer and model of your sound card, and then click OK.
- Close all open windows.
MORE INFORMATION
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Additional query words: msgame performance
Keywords: kbconfig kbhardware kbprb KB310686
