Knowledge Base

Easy CD Creator 5.0 does not function in Windows XP

Article ID: 310628

Article Last Modified on 3/27/2007

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP Media Center Edition 2002

This article was previously published under Q310628

SYMPTOMS

When you try to use Roxio Easy CD Creator 5.0, one of the following symptoms may occur:

Your computer may automatically restart, stop responding (hang), or may stop functioning correctly.
After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here .

If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to either of the following:
```
BCCode : 00000050 BCP1 : AAAAAAAA BCP2 : BBBBBBBB BCP3 : CCCCCCCC 
BCP4 : DDDDDDDD OSVer : 5_1_2600 SP : 0_0 Product : 256_1
```
```
BCCode : 000000MN BCP1 : AAAAAAAA BCP2 : BBBBBBBB BCP3 : CCCCCCCC 
BCP4 : DDDDDDDD OSVer : 5_1_2600 SP : 0_0 Product : 256_1
```
You may receive a "Stop" error message that resembles one of the following error messages:
- A problem has been detected and Windows has been shut down to prevent damage to your computer...
  Technical information:
  - - STOP: 0x00000050: (0xAAAAAAAA, 0xBBBBBBBB, 0xCCCCCCCC, 0xDDDDDDDD)
  PAGE_FAULT_IN_NONPAGED_AREA
- A problem has been detected and Windows has been shut down to prevent damage to your computer...
  Technical information:
  - - STOP: 0x0000007E: (0xAAAAAAAA, 0xBBBBBBBB, 0xCCCCCCCC, 0xDDDDDDDD)
  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
- A problem has been detected and windows has been shut down to prevent damage to your computer
  Technical information:
  - - STOP:0X0000000A (0X00000ZDC, 0X000000FF, 0X00000000,0X804E9D48) IRQK_NOT_LESS_OR_EQUAL
After you receive this error message, your computer restarts.
You may receive an error message that resembles the following:

Createcd50.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If the error message is still displayed and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to:
```
App name        App version   Module name     Module version  Offset
----------------------------------------------------------------------
Createcd50.exe  5.0.2.314     Createcd50.exe  5.0.2.314       00006661 
                        
```

CAUSE

There are known compatibility issues between Windows XP and versions of Easy CD Creator earlier than version 5.1.

RESOLUTION

For the best results with Easy CD Creator 5.x on Windows XP, use the most recent version of Easy CD Creator. For updates and more information about Easy CD Creator 5.x, visit the following Roxio Web site:

http://www.roxio.com/en/support/software_updates.jhtml

MORE INFORMATION

For more information about this issue, contact Roxio.

Updates to Easy CD Creator by Roxio are available from the following Roxio Web site:

http://www.roxio.com/en/support/software_updates.jhtml

For more information about Roxio products and Windows XP, visit the following Roxio Web site:

http://www.roxio.com/enu/support/ecdc/default.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: PrtSeqRd.sys "take two" oca ezcd

Keywords: kbenv kb3rdparty kbprb KB310628

Microsoft KB Archive/310628

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