Article ID: 309526
Article Last Modified on 7/28/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q309526
SYMPTOMS
When you try to add as a contact a recipient who has no e-mail address, Outlook stops responding.
CAUSE
This problem occurs when LDAP is used to obtain a contact with no e-mail address.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
---------------------------------------------------------------
14-10-2001 00:24 None 2,478,488 Outlook.msp
14-10-2001 00:51 None 3,744,256 Outlook_Admin.msp
06-07-2001 18:12 None 2,814 Readme.txt
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
---------------------------------------------------------------
16-06-2001 16:05 10.0.3012.0 133,448 Rm.dll
08-07-2001 23:56 None 3,584 Olk2002.mst
29-08-2001 00:38 10.0.3228.0 342,336 Exsec32.dll
12-09-2001 23.11 10.0.3311.0 47,432 Outlook.exe
12-09-2001 23.11 10.0.3311.0 117,064 Outlph.dll
10-10-2001 00.01 10.0.3409.0 6,302,024 Outllib.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.
Keywords: kbbug kbfix kbqfe kbofficexpsp1fix kbhotfixserver KB309526
