Microsoft KB Archive/308923

Knowledge Base

Windows Installer Error Message: MSIEXEC Caused an Invalid Page Fault in Module KERNEL32.DLL

Article ID: 308923

Article Last Modified on 12/4/2007

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APPLIES TO

• Microsoft MapPoint 2002 Standard Edition
• Microsoft Money 2002 Standard Edition
• Microsoft Money 2002 Deluxe Edition
• Microsoft Money 2002 Deluxe and Business Edition
• Microsoft Money 2002 Suite
• Microsoft Office XP Professional Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2004 Standard Edition
• Microsoft Streets & Trips 2003 Standard Edition
• Microsoft Streets & Trips 2002 Standard Edition

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This article was previously published under Q308923

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 Windows 98 and Windows Me Error Message Resource Center

SYMPTOMS

When you try to install Microsoft Streets and Trips, you may receive the following error message:

This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.

You may also receive one of the following error messages:

MSIEXEC caused an invalid page fault in module KERNEL32.DLL

MSIEXEC caused an invalid page fault in module UNKNOWN

CAUSE

This issue may occur if the Microsoft Windows Installer files that are installed on your hard disk are not the correct version or these files are not in the incorrect folder.

RESOLUTION

To resolve this issue, update the Window Installer files, and then run Streets and Trips Setup again. To do this, follow these steps as appropriate to your operating system.

Microsoft Windows 98 and Windows 98 Second Edition

1. Click Start, and then click Shut Down.
2. Click Restart in MS-DOS mode, and then click OK.
3. At the command prompt, type the following line, and then press ENTER:

   cd windows\system

4. Rename the following files by using the .old extension:

   Msi.dll
   Msiexec.exe
   Msihnd.dll

   For example, type the following line, and then press ENTER:

   ren msi.dll msi.old

5. Type win, and then press ENTER to start Windows.
6. On the Windows taskbar, click Start, and then click Run.
7. Type msconfig in the Open box, and then click OK.
8. In the System Configuration Utility dialog box, on the General tab, click Selective Startup.
   
   Click to clear the following check boxes:
   • Process Config.sys file
   • Process Autoexec.bat file
   • Process Winstart.bat file
   • Process System.ini file
   • Process Win.ini file
   • Load startup group items

   Note One or more of these check boxes may not be available (may appear dimmed), depending on the files that are on your computer.

9. Click OK, and then click Yes when you are prompted to restart your computer.
10. Insert your Streets and Trips compact disc (CD) into your CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD to prevent it from starting automatically.
11. Start Windows Explorer and browse to the MSI folder of the Streets and Trips 2002 CD-ROM.
12. Double-click Instmsi.exe.
13. Run Streets and Trips Setup.

Microsoft Windows NT 4.0

1. Stop the Windows Installer service. To do this, follow these steps:
   1. Click Start, point to Settings, and then click Control Panel.
   2. Double-click Services.
   3. In the Service list, click Windows Installer, and then click Stop.
   4. When you are prompted to confirm that you want to stop the service, click Yes.
   5. Click Close.
2. Click Start, point to Programs, and then click Command Prompt.
3. At the command prompt, type the following line, and then press ENTER:

   cd winnt\system32

4. Rename the following files by using the .old extension:

   Msi.dll
   Msiexec.exe
   Msihnd.dll

   For example, type the following line, and then press ENTER:

   ren msi.dll msi.old

5. Type exit, and then press ENTER.
6. Insert your Streets and Trips CD in your CD-ROM or DVD-ROM drive.
   
   Press and hold down the SHIFT key as you insert the CD to prevent it from starting automatically.
7. Start Windows Explorer and locate the \MSI folder of the Streets and Trips 2002 CD-ROM.
8. Double-click Instmsiw.exe.
9. Run Streets and Trips Setup.

Microsoft Windows Millennium Edition or Microsoft Windows 2000

Note In Windows Millennium Edition and Windows 2000, the Windows Installer files are included with the operating system. These files are protected under System File Protection (SFP) and cannot be renamed.

REFERENCES

For more information about Windows Installer, visit the following Microsoft Developer Network (MSDN) Web site:

Overview of Windows Installer

For additional information about how to obtain and download the latest version of Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:

305496 How to Obtain and Download the Latest Version of Windows Installer

Keywords: kbprb KB308923

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