Microsoft KB Archive/308922

Knowledge Base

Internet Explorer stops responding when you try to install Streets and Trips

Article ID: 308922

Article Last Modified on 10/29/2007

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APPLIES TO

• Microsoft Streets & Trips 2002 Standard Edition
• Microsoft Streets & Trips 2001 Standard Edition
• Microsoft MapPoint 2002 Standard Edition
• Microsoft MapPoint 2001 Standard Edition
• Microsoft MapPoint 2000 Standard Edition
• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2004 Standard Edition
• Microsoft Streets & Trips 2003 Standard Edition

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This article was previously published under Q308922

SYMPTOMS

When you try to install one of the products that are listed in the "Applies to" section, Microsoft Internet Explorer Setup stops responding.

CAUSE

This issue may occur if there are too many empty INF files on your hard disk.

RESOLUTION

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To resolve this issue, run the Disk Cleanup utility, delete all the empty OEM*.inf files, and then reinstall Internet Explorer and Streets and Trips. To do this, follow these steps:

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
2. In the Select Drive dialog box, click C.
3. Click to select the following check boxes:
   • Temporary files
   • Downloaded Program Files
   • Temporary Internet Files
4. When the Cleanup process is complete, restart your computer.
5. Click Start, point to Search, and then click For Files or Folders.
6. In the Named box, type OEM*.inf, and then click Search Now.
7. When the search process is complete, note the size of each file (located to the right of the file name).
8. Press and hold down the SHIFT key, select each file that has a size of 0 bytes, and then press DELETE.
   

When the confirmation message appears, click Yes.

1. Click Start, and then click Run.
2. In the Run box, type msconfig, and then click OK.
3. On the General tab, click Selective startup, and then click to clear each check box.
4. When you are prompted, restart your computer.
5. Reinstall Internet Explorer.
6. When the installation process is complete, restart your computer.
7. Install Streets and Trips.

Keywords: kbprb KB308922

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