Article ID: 308366
Article Last Modified on 1/31/2007
APPLIES TO
- Microsoft Windows Millennium Edition
This article was previously published under Q308366
SYMPTOMS
When you start your computer that is running Windows Millennium Edition (Me) or when you browse the Internet, the screen may turn black, and you may receive the following error message:
After you receive this error message, you may receive the following error message:
The preceding eight-digit memory location may be different. If you receive these error messages while you are browsing the Internet, the program may quit.
CAUSE
This issue can be caused by either incompatible or conflicting software, a damaged installation of Internet Explorer, damaged Winsock/DUN (Dial-up Networking), damaged or incompatible device drivers, or damaged operating system files.
RESOLUTION
To resolve this issue:
- Uninstall any software that may be incompatible with Windows Me. Some programs that may be incompatible are anti-virus and firewall programs.
- If the problem is a damaged installation of Internet Explorer, try to repair Internet Explorer:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, click Microsoft Internet Explorer 5.x and Internet Tools, and then click Add/Remove.
- Click Repair Internet Explorer, click OK, and then click Yes when you are prompted to repair the installation.
- Click Yes when you are prompted to restart your computer.
You may need to uninstall and then restore the previous configuration. For information about how to uninstall Internet Explorer, please see the following Microsoft Knowledge Base article:
264194 How to Uninstall Microsoft Internet Explorer 5.x and Internet Tools
- You may need to disable programs and devices that load during Windows Me startup. The following article provides steps in performing "clean boot" troubleshooting by using the System Configuration Utility:
267288 How to Perform a Clean Boot in Windows Millennium Edition
- For information about how to remove and reinstall Transmission Control Protocol/Internet Protocol (TCP/IP) and dial-up networking (DUN), please see the following Microsoft Knowledge Base article:
286748 "Fatal Error" Error Message Occurs When You Run WINIPCFG
- For information about how to check for a device driver that may be in conflict with Windows Me, please see the following Microsoft Knowledge Base article:
200842 How to Configure Windows 98 or Windows Me to Install New Drivers
- In the event that you are unable to isolate the problem, you may need to install Windows Me in a new folder on the default C:\ partition, the following article provides instructions about how to install Windows Me in a new folder:
277648 How to Install Windows Millennium Edition in a New Folder
Additional query words: wmehemoct
Keywords: kbenv kberrmsg kbfatalexerr0d kbfatalexerr0e kbprb KB308366
