Article ID: 307811
Article Last Modified on 10/6/2005
APPLIES TO
- Microsoft Internet Explorer 5.5 Service Pack 1
- Microsoft Internet Explorer 5.5 Service Pack 2
This article was previously published under Q307811
SYMPTOMS
When users are running Internet Explorer 5.5 Service Pack 1 (SP1) or Service Pack 2 (SP2), they can still browse folders from the Start menu by double-clicking submenus, even if all of the Internet Explorer restrictions that are described in the following Microsoft Knowledge Base article have been applied:
198771 How to Lock Down Windows NT and Internet Explorer 4.01 Desktop
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
20-Sep-2001 6:22 5.50.4721.1700 493,840 bytes Shdoc401.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbfix kbqfe kbprb kbie550presp3fix KB307811
