Article ID: 306270
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
This article was previously published under Q306270
SYMPTOMS
The Exchange 2000 Information Store service may stop unexpectedly with an access violation. A Drwtsn32.log file that contains an entry that is similar to the following may be generated:
The Microsoft Exchange 2000 Information Store
State Dump for Thread Id 0xa04
eax=103ab010 ebx=1032a418 ecx=00018802 edx=00062008 esi=00000000 edi=103ab010
eip=004613b8 esp=4db1f550 ebp=4db1f678 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
function: <nosymbols>
00461399 50 push eax
0046139a e80d5bfaff call 00406eac
0046139f 85c0 test eax,eax
004613a1 894304 mov [ebx+0x4],eax ds:10b679ee=????????
004613a4 0f843f9a1300 je StopServer+0x5dc7a (0059ade9)
004613aa 8b4d08 mov ecx,[ebp+0x8] ss:4e35cc4e=????????
004613ad 8b750c mov esi,[ebp+0xc] ss:4e35cc4e=????????
004613b0 8b7b04 mov edi,[ebx+0x4] ds:10b679ee=????????
004613b3 8bd1 mov edx,ecx
004613b5 c1e902 shr ecx,0x2
FAULT ->004613b8 f3a5 rep movsd ds:00000000=???????? es:103ab010=00000000
004613ba 8bca mov ecx,edx
004613bc 83e103 and ecx,0x3
004613bf f3a4 rep movsb ds:00000000=?? es:103ab010=00
004613c1 8b4508 mov eax,[ebp+0x8] ss:4e35cc4e=????????
004613c4 8d4b0c lea ecx,[ebx+0xc] ds:10b679ee=????????
004613c7 894308 mov [ebx+0x8],eax ds:10b679ee=????????
004613ca e88929fcff call EcStartServer+0x1416c (00423d58)
004613cf 8b442410 mov eax,[esp+0x10] ss:4e35cb27=????????
004613d3 33c9 xor ecx,ecx
004613d5 668b0b mov cx,[ebx] ds:1032a418=0000
004613d8 81e1faff0000 and ecx,0xfffa
*----> Stack Back Trace <----*
FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
4DB1F678 0045002E 00062008 00000000 00000000 10372420 store!EcStartServer
67F80003 00000000 00000000 00000000 00000000 00000000 store!EcStartServer
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: Information Store
| File name | Version |
|---|---|
| Store.exe | 6.0.4720.46 |
| Excdo.dll | 6.0.4720.46 |
| Exoledb.dll | 6.0.4720.46 |
| Jcb.dll | 6.0.4720.46 |
| Mdbsz.dll | 6.0.4720.46 |
NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Additional query words: crash
Keywords: kbbug kbexchange2000presp2fix kbfix kbqfe KB306270
