Article ID: 305209
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Service Pack 3
This article was previously published under Q305209
SYMPTOMS
You cannot upgrade a Systems Management Server (SMS) 1.2 client to SMS 2.0 if any software on the client uses the HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk registry key. This may prevent migration for SMS 1.2 clients that are not running Intel LANDesk software, but instead are running other software that uses the HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk key, such as Norton AntiVirus 6.0.
CAUSE
A previous hotfix for SMS 2.0 implements functionality to prevent remote control files from being upgraded during a client migration if Intel LANdesk is detected. This prevents the Intel LANDesk software from not working after SMS 2.0 is installed. Intel LANDesk is detected if the HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk registry key exists, even if a different program installed the key and Intel LANDesk is not installed.
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to Obtain the Latest Systems Management Server 2.0 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-----------------------------------------------------------------------
22-Aug-2001 17:24 2.0.3.0 253,957 Q305209.exe
10-Apr-2001 17:55 2.0.92.1 1,925,391 Ccmcore.exe Alpha
10-Apr-2001 17:55 2.0.1493.3175 4,800,854 Clicore.exe Alpha
01-Mar-2001 17:45 2.0.1493.3170 203,024 Cliex32.dll Alpha
01-Mar-2001 12:55 2.0.1493.3112 125,712 Clisvcl.exe Alpha
01-Mar-2001 17:55 2.0.1493.3175 13,584 Cliver.exe Alpha
01-Mar-2001 17:55 67 Compverbase.ini
01-Mar-2001 17:40 2.0.1493.3169 66,832 Cqmgr32.dll Alpha
01-Mar-2001 17:55 2.0.1493.3175 578,832 Migrat1x.exe Alpha
01-Mar-2001 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha
01-Mar-2001 13:00 2.0.1493.3125 259,936 Bindclin.dll X86
10-Apr-2001 17:55 2.0.92.1 1,324,282 Ccmcore.exe X86
10-Apr-2001 17:55 2.0.1493.3175 3,658,842 Clicore.exe X86
01-Mar-2001 17:45 2.0.1493.3170 128,864 Cliex32.dll X86
01-Mar-2001 12:55 2.0.1493.3112 88,432 Clisvcl.exe X86
01-Mar-2001 17:55 2.0.1493.3175 8,512 Cliver.exe X86
01-Mar-2001 17:55 67 Compverbase.ini
01-Mar-2001 17:40 2.0.1493.3169 39,264 Cqmgr32.dll X86
01-Mar-2001 17:55 2.0.1493.3175 383,296 Migrat1x.exe X86
01-Mar-2001 13:00 2.0.1493.3125 338,272 Mslmclin.dll X86
01-Mar-2001 13:00 2.0.1493.3125 269,664 Ndsclin.dll X86
05-Feb-2001 20:51 2.0.1250.7 762,688 Preinst.exe X86
NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.
MORE INFORMATION
Hotfix Installation Instructions
Apply the hotfix that is mentioned in this article to all sites in the SMS hierarchy. To install the fix, use one of the following methods.
How to Use the Hotfix Installer
NOTE: You can use this method only on Intel-based computers.
- Copy the hotfix folder structure to a share on your network. Note that Q305209.exe is a Microsoft SMS Installer file that updates specific files on your site server.
- Log on to the site server by using an account with administrative permissions.
- On the site server, quit the SMS Administrator console.
- Run Q305209.exe, and then follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.
How to Manually Install the Hotfix
- On the site server, quit the SMS Administrator console.
- Stop the SMS Site Component Manager, SMS Executive, and SMS SQL Monitor services on the site server.
- Replace the Clicore.exe file in the
Sms_root_folder\Inboxes\Clicomp.src\Base\Platformfolder with the version of the file that is included with the hotfix. - Replace the Ccmcore.exe file in the
Sms_root_folder\Inboxes\Clicomp.src\Base\Platformfolder with the version of the file that is included with the hotfix. - Replace the Compver.ini file in the
Sms_root_folder\Inboxes\Clicomp.src\Base\ folder with the compverbase.ini file that is included with the hotfix, and then rename the file to compver.ini. - Replace the Clisvcl.exe file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Cliex32.dll file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Cliver.exe file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Cqmgr32.dll file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Migrat1x.exe file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Mslmclin.dll file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Cqmgr32.dll file in the
Sms_root_folder\Bin\Platformfolder with the version of the file that is included with the hotfix. - Replace the Bindclin.dll file in the
Sms_root_folder\Bin\I386 folder with the version of the file that is included with the hotfix (skip this step for Alpha). - Replace the Ndsclin.dll file in the
Sms_root_folder\Bin\I386 folder with the version of the file that is included with the hotfix (skip this step for Alpha). - Restart the SMS Site Component Manager, SMS Executive, Windows Management, and SMS SQL Monitor services.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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