Article ID: 304701
Article Last Modified on 5/7/2007
APPLIES TO
- Microsoft Access 2002 Standard Edition
This article was previously published under Q304701
Novice: Requires knowledge of the user interface on single-user computers.
This article applies only to a Microsoft Access database (.mdb).
SUMMARY
There are a number of reasons corruption can occur in a Microsoft Access database. This article provides a list of references to Microsoft Knowledge Base articles that may assist you in resolving corruption in your database.
MORE INFORMATION
Troubleshooting and Preventing Database Corruption
The following Knowledge Base article provides the troubleshooting steps that Support Professionals follow when they try to recover a corrupted database. For additional information about troubleshooting and repairing an Access database, click the article number below to view the article in the Microsoft Knowledge Base:
283849 ACC2002: How to Troubleshoot and Repair a Damaged Access 2002 Database
The following Knowledge Base article provides information about preventing corruption in Microsoft Jet 4.0 databases. For additional information about minimizing database corruption, click the article number below to view the article in the Microsoft Knowledge Base:
303528 HOW TO: Keep a Jet 4.0 Database in Top Working Condition
Additional Troubleshooting Resources
The following Knowledge Base articles may be of additional assistance to you in troubleshooting problematic database files. For additional information about troubleshooting fatal errors in Access 2002 on Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:
294301 ACC2002: How to Troubleshoot Fatal System Errors in Access 2002 Running on Microsoft Windows 2000
For additional information about troubleshooting fatal errors in Access 2002 on Windows Millennium, click the article number below to view the article in the Microsoft Knowledge Base:
284152 ACC2002: How to Troubleshoot Fatal System Errors in Access 2002 Running on Windows Millennium
For additional information about a corrupted project error when attempting conversion, click the article number below to view the article in the Microsoft Knowledge Base:
294755 ACC2002: Corrupted VBA Project Error When You Try to Convert a Database
Data Recovery
After completing the troubleshooting articles listed above, if you are still unable to recover your database, your data may still be recoverable. There are a number of third-party companies that specialize in data recovery.
The following companies are known to specialize in this area. You may be able to find additional companies that specialize in this area by searching on the Internet.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Technical Support from Microsoft
Microsoft Support professionals can assist you in walking through the steps included in the referenced articles. Although Support professionals can assist you with troubleshooting in your database, Microsoft cannot guarantee that an Access database can be recovered or that data can be recovered during this process. Because a Support professional will be working with your database, support of this nature is considered to be at an Advisory Services level.
Contacting Advisory Services:
Cost: $210 per hour, minimum one hour, maximum 40 hours.
Phone incident: 800-936-5200 (all incidents must be submitted by phone)
To process, $210 will be charged to your credit card. A Microsoft Support professional will contact you within 24 hours to discuss the work you want to have done. At that time, an evaluation will be made regarding how many hours the project will take. If the project will take more than one hour, additional work will be done on a contractual basis.
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