Microsoft KB Archive/304629

Knowledge Base

You receive an error message when you run Setup for Office XP, and a later version of some system files is required

Article ID: 304629

Article Last Modified on 12/4/2007

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APPLIES TO

• Microsoft Access 2002 Standard Edition
• Microsoft FrontPage 2002 Standard Edition
• Microsoft Office XP Professional Edition
• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Office XP Developer Edition
• Microsoft Excel 2002 Standard Edition
• Microsoft Outlook 2002 Standard Edition
• Microsoft PowerPoint 2002 Standard Edition
• Microsoft Word 2002 Standard Edition

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This article was previously published under Q304629

SYMPTOMS

When you run Setup for Office, you may receive an error message similar to the following:

Error 25506. Microsoft Office XP requires updated system files not detected on your computer. You must install the System Files Update prior to installing Office. C:\Winnt\system32\odbcbcp.dll is version 3.70.6.23 when we require version 3.70.8.20.

The error message you receive may instead list one of the following additional files:

ODDBSE32.DLL
ODBCJI32.DLL
MSORCL32.DLL
SQLSRV32.DLL

CAUSE

You may receive this error message if the files listed in the "Symptoms" section are not at the correct version in the \Windows\System folder or the \Winnt\System32 folder.

RESOLUTION

To resolve this problem, follow these steps:

1. Note the file and required version number in the error message.
2. Quit Office Setup.
3. On your computer, locate the file from step 1 that is not in the \Windows\System folder on Microsoft Windows 98 or the \Winnt\System32 folder on Microsoft Windows NT 4.0.
4. Check the version of the file to verify that it matches the version number in the error message.

5. Copy this file to the folder that is specified in the following table, according to the version of Windows that your computer is using.

   Windows version       Folder location
   -----------------------------------------
   Windows NT 4.0        \Winnt\System32
   Windows 98            \Windows\System
                       

6. Run Setup for Office again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about the System Files Update, click the article number below to view the article in the Microsoft Knowledge Base:

286399 OFFXP: Description of the System Files Update

For additional information about similar error messages, click the following article numbers to view the articles in the Microsoft Knowledge Base:

301064 OFFXP: "Error 25506"; Asycfilt.dll File Is the Wrong Version When You Run Office Setup

300582 OFFXP: Error 25510 or 25506 with HH.exe, Itir.dll, Itss.dll

Additional query words: OFFXP osp odbcbcp.dll FP2002 ACC2002

Keywords: kbsetup kbtshoot kbnofix KB304629

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