Article ID: 302849
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Outlook 2002 Standard Edition
This article was previously published under Q302849
SYMPTOMS
When an Outlook 2002 (Microsoft Office XP) client is connected to a mailbox that resides on a Microsoft Exchange 2000 Server computer, if you use the Outlook 2002 client to view the item count and the number of items, they may be incorrect. This problem may occur when you receive new mail, change folders, delete mail, or move mail from folder to folder.
CAUSE
This problem can occur because of a new permissions feature in Exchange 2000. When you assign permissions to items by using drive M (EXIFS), you affect the way that the client retrieves all of the items in the folder in which you made the permission assignment.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following file attributes or later:
Date Version Size File name
------------------------------------------------------
25-Jun-2001 N/A 3,584 Cadpcpatch.mst
02-Aug-2001 10.0.3131.0 194,888 Emsabp32.dll
02-Aug-2001 10.0.3131.0 538,952 Emsmdb32.dll
19-Jul-2001 10.0.3117.0 125,256 Emsui32.dll
17-May-2001 10.0.2915.0 1,966,080 Outllibr.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
303245 XCLN: Item Count Incorrect for Messages with Modified Permissions
302456 XADM: Item Count Incorrect for Messages with Permissions Modified by Using Drive M
Keywords: kbhotfixserver kbqfe kbbug kbfix kbofficexppresp1fix kbofficexpsp1fix KB302849
