Microsoft KB Archive/301671

Knowledge Base

You receive an "Error 2737. An internal error has occurred" error message when you install Office XP on a computer that is running Windows 98

Article ID: 301671

Article Last Modified on 12/4/2007

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APPLIES TO

• Microsoft Visio 2002 Professional Edition
• Microsoft Visio 2002 Standard Edition
• Microsoft Windows 98 Standard Edition
• Microsoft Office XP Professional Edition
• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Office XP Developer Edition
• Microsoft Access 2002 Standard Edition
• Microsoft Excel 2002 Standard Edition
• Microsoft FrontPage 2002 Standard Edition
• Microsoft Outlook 2002 Standard Edition
• Microsoft PowerPoint 2002 Standard Edition
• Microsoft Word 2002 Standard Edition

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This article was previously published under Q301671

SYMPTOMS

When you are installing Microsoft Office XP on Microsoft Windows 98, you may receive the following error message:

Error 2737. An internal error has occurred.

CAUSE

This error message can occur when the Office Setup program detects an incorrect version of the Advapi32.dll file.

RESOLUTION

To resolve this problem, use the Windows 98 System File Checker program to manually extract Advapi32.dll from the \Win98 folder of the Windows 98 CD. To do this, follow these steps:

1. Click Start, click Run, and then type Sfc.exe in the Open box. Click OK.
2. Select Extract one file from installation disk.
3. Type advapi32.dll and then click Start.
4. In Restore From, locate the Win98 folder on the Windows 98 CD-ROM, and then click OK.
5. Verify that the file is being saved in C:\Windows\System, and then click OK.
6. When you are prompted, restart your computer.
7. Run the Setup program for Office XP.

MORE INFORMATION

When you install Microsoft Office XP, you may receive the error message in the "Symptoms" section of this article. When you review the Setup installation log file, you see the following error text in the verbose log file:

Error 2737. An internal error has occurred. (CheckCAServer
   C:\WINDOWS\TEMP\MSI2A3.TMP   CheckCAServer            ) 

MSI (c) (CF:BB): Product: Microsoft Office XP Professional with FrontPage
 -- Error 2737. An internal error has occurred. (CheckCAServer 
  C:\WINDOWS\TEMP\MSI2A3.TMP   CheckCAServer            ) 

Action ended 10:33:02: CheckCAServer. Return value 3.
                

Note You may also see error 1723 in the verbose log file. The resolution for error 1723 is the same as the resolution for error 2737.

Error 1723. There is a problem with this Windows Installer package. 
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  
Action CheckCAServer, entry: CheckCAServer, library: C:\WINDOWS\TEMP\MSI53A1.TMP 

MSI (c) (7D:A5): Product: Microsoft Office XP Standard -- Error 1723. There is a problem with this Windows Installer package. 
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.  
Action CheckCAServer, entry: CheckCAServer, library: C:\WINDOWS\TEMP\MSI53A1.TMP

For more information about how to read log files, click the following article number to view the article in the Microsoft Knowledge Base:

290556 Office XP stops during setup on a computer that is running Windows 98

REFERENCES

To see more articles about how to troubleshoot Setup issues with Office XP, visit the following Microsoft Web site:

Click here to view a list of Troubleshooting Installation of Office XP: Pick Your Operating System articles

Additional query words: OFFXP setup 2737 CheckCaServer prb

Keywords: kbsetup kberrmsg kbprb KB301671

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