Article ID: 286435
Article Last Modified on 9/29/2003
APPLIES TO
- Microsoft Outlook 8.2 Exchange Server Edition for Macintosh
- Microsoft Outlook 8.2 Exchange Server Edition for Macintosh
- Microsoft Outlook 8.2 Exchange Server Edition for Macintosh
This article was previously published under Q286435
SYMPTOMS
When you try to read messages by using Outlook for Macintosh, Exchange Server edition, you may receive the following error message:
You may also experience one of the following symptoms:
- Messages from personal computer users result in the preceding error message.
- Your system stops responding when you try to display your calendar (schedule) in Outlook for Macintosh, Exchange Server edition.
CAUSE
This behavior occurs because of a damaged font or because too many fonts are installed on your system.
This behavior has been observed and reproduced when too many fonts were present on an Apple Macintosh system. The exact number of fonts that your system can handle can vary with the amount of random access memory (RAM) that you have and with the available resources on your system.
WORKAROUND
To work around this behavior, either replace your installed fonts or reduce the number of active fonts in Adobe Type Manager Deluxe. To do this:
- Temporarily disable any font utilities that can cause a font conflict. To disable the font utilities, turn off the font smoothing feature in the Appearance Control Panel, turn off both Adobe Type Manager and Adobe Type Reunion, and turn off any other utility that can affect the font appearance.
- Move all fonts (except for the Chicago, Charcoal, Geneva, and Monaco system fonts) to a folder on your desktop. Add back fonts individually or in small groups to identify the offending font and to verify the number of active fonts that your system enables.
MORE INFORMATION
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
250672 Outlook For Macintosh Stops Responding at Splash Screen
258569 How to Troubleshoot Internet Explorer Startup Problems on Mac
Keywords: kberrmsg kbprb KB286435
