Q283189
Formal product support for Microsoft Windows XP will be available from Microsoft beginning October 25, 2001. Until then, you can consult with your counterparts, peers, and Microsoft Most Valuable Professionals (MVPs) by using our online newsgroups. Access to the Microsoft newsgroups is available from the following Microsoft Web site:
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
IN THIS TASK
SUMMARY
This article describes how to correct an installation of Microsoft Windows XP in which Internet Explorer 6 was not installed properly. When you install Windows XP, if Internet Explorer 6 is not successfully installed, when you restart the computer, the computer may stop responding (hang) on the blank screen that is displayed after you log on and your personal settings are loaded.
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Recovery procedure to correct the installation
- From a command prompt, start Windows XP in Safe mode.
- Insert the Windows XP CD-ROM.
NOTE: For this example, assume that the CD drive is the D drive.
- Run the following command:c:\>cd winnt\system32.
- Expand the D:\I386\Browseui.dl_ browseui.dll folder.
- Expand the D:\I386\Shdocvw.dl_ shdocvw.dll folder.
- Rename the Shlwapi.dll file to Shlwapi.bak.
- Expand the D:\I386\Shlwapi.dl_ shlwapi.dll folder.
- Restart the computer, and then upgrade Whistler.
Troubleshooting
If you do not have the Windows XP CD-ROM, copy the three .dll files from a computer that is running Windows XP successfully. These files are small enough to fit on two floppy disks.
NOTE: For the present installation of Internet Explorer 6, earlier versions are not supported on any Windows XP platform.
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Additional query words: ierelease shlwapi dll bak ie
Keywords : kbsetup kbtool kbHOWTOmaster
Issue type : kbhowto
Technology : kbWinXPProSearch kbWinXPHomeSearch kbWinXPSearch
Last Reviewed: October 4, 2001
