Article ID: 282503
Article Last Modified on 3/2/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
This article was previously published under Q282503
SUMMARY
This article describes how to troubleshoot the following error message:
MORE INFORMATION
The preceding error message is a Windows 2000 Executive character-mode STOP message. This type of error message indicates that a failure occurred while accessing an object by what should have been a referenced pointer. To resolve this error message, use one or more of the following methods:
- If this is the first time that you have started your computer after you installed new hardware, remove the hardware and restart your computer.
- Check the following Microsoft Hardware Compatibility List Web site to verify that the hardware and its drivers are compatible with Windows 2000: For information about the hardware, contact the supplier.
- If you are installing Windows 2000 for the first time, check the Windows 2000 system requirements, including the amount of RAM and disk space that is required to install the operating system.
- If Windows 2000 is installed and no new hardware has been installed, reboot with the recovery options set to create a dump file. If the error message continues to appear, select the Last Known Good option when you reboot. If there is no Last Known Good configuration, try using the Emergency Repair Disk (ERD). If you do not have an Emergency Repair Disk, contact your technical support group. For additional information about the Last Known Good configuration and other Windows 2000 boot options, click the article number below to view the article in the Microsoft Knowledge Base:
202485 Description of Safe Boot Mode in Windows 2000
For additional information about Emergency Repair Disks, click the article number below to view the article in the Microsoft Knowledge Base:
231777 How to Create an Emergency Repair Disk in Windows 2000
Keywords: kberrmsg kbhowto kbtshoot KB282503
