Knowledge Base

FIX: Datacenter Server Is Unable to Come Online When One Cluster Node Is Offline

Article ID: 281484

Article Last Modified on 2/23/2007

APPLIES TO

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server

This article was previously published under Q281484

SYMPTOMS

In Windows Clustering, the Microsoft Distributed Transaction Coordinator resource does not come online if the other nodes in the cluster are offline.

This problem occurs if you list only one node as possible owner of another separate or unrelated resource in the cluster.

Datacenter Server logs the following error in the Event Viewer application log of the node in which the Datacenter Server resource was unable to come online:

Event ID: 4382
Source: MSDTC

MS DTC was unable to determine the version of the data associated with MS DTC cluster resource. MS DTC cannot continue to startup. Please contact Microsoft Product Support. Error Specifics: .\msdtc.cpp:832, CmdLine: C:\WINNT\System32\msdtc.exe, Pid: 2368

0000: 800713d7

The following error may be logged in the cluster log:

Distributed Transaction Coordinator MSDTC: Failed to start service. Error: 1077.

CAUSE

This problem occurs if you list only one node as possible owner of another separate or unrelated resource in the cluster.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

This fix is included with the fixes that are described in the following Microsoft Knowledge Base article:

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

The behavior in the "Symptoms" section in this article is not the expected behavior. The only time during which a Cluster resource should be unable to come online is if one of its dependencies is unable to come online.

Additional query words: kbIISCom mscs msdtc event id 4382

Keywords: kbbug kbfix kbwin2000presp3fix kbwin2000sp3fix KB281484

Microsoft KB Archive/281484

Contents