Article ID: 280455
Article Last Modified on 2/28/2007
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 4
- Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 5
- Microsoft Windows NT Server 4.0, Terminal Server Edition Service Pack 6
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT 4.0 Service Pack 1
- Microsoft Windows NT 4.0 Service Pack 2
- Microsoft Windows NT 4.0 Service Pack 3
- Microsoft Windows NT 4.0 Service Pack 4
- Microsoft Windows NT 4.0 Service Pack 5
- Microsoft Windows NT 4.0 Service Pack 6
- Microsoft Windows NT 4.0 Service Pack 6a
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Enterprise Edition
- Microsoft Windows NT 4.0 Service Pack 4
- Microsoft Windows NT 4.0 Service Pack 5
- Microsoft Windows NT 4.0 Service Pack 6
- Microsoft Windows NT 4.0 Service Pack 6a
This article was previously published under Q280455
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to use the Add Printer Wizard to add a printer, Explorer.exe may cause an access violation error message.
CAUSE
This issue can occur if the "Installation Sources" value in the following registry key is improperly set to a REG_SZ data type:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup
Value: Installation Sources
Data type: REG_MULTI_SZ
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, delete the "Installation Sources" value that is listed in the "Cause" section of this article, and then enter it properly as a REG_MULTI_SZ data type.
Additional query words: av 0xc0000005
Keywords: kberrmsg kbenv kbprb KB280455
