Article ID: 279193
Article Last Modified on 12/12/2006
APPLIES TO
- Microsoft Office Word 2003
- Microsoft Word 2002 Standard Edition
This article was previously published under Q279193
SYMPTOMS
When you try to perform a mail merge with a document to an e-mail, the Mail Merge Wizard appears to work, but no e-mail messages are created.
CAUSE
This behavior can occur if you use Outlook Express as your default e-mail client, and you select the HTML mail format in the Merge to E-Mail dialog box.
For more information about using Microsoft Outlook 2002 contacts in a Word mail merge, click the following article number to view the article in the Microsoft Knowledge Base:
294697 How to perform a mail merge with an Outlook Contacts list in Word 2002 and in later versions of Word
RESOLUTION
To resolve this issue, follow these steps:
- Start Word, and then create the document that you want.
- On the Tools menu, point to Letters and Mailings, and then click Mail Merge Wizard.
- In the Mail Merge pane, click E-mail messages, and then click Next: Starting document.
- Because you already created the document in step 1, click Use the current document, and then click Next: Select recipients.
- Select the recipients that you want to merge with the document, and then click Next: Write your e-mail message.
- Click Next: Preview your e-mail message.
- Edit the recipient list if you want to, and then click Next: Complete the merge.
- Click Electronic Mail. On the Merge to E-mail dialog box, in the Mail format box, select Plain text, and then click OK.
Additional query words: prb WD2002 mail merge mailmerge kbmerge email outlook express olex wd word 2002 WD2003
Keywords: kbexpertisebeginner kbmerge kbprb KB279193
