Article ID: 278633
Article Last Modified on 8/8/2006
APPLIES TO
- Microsoft Windows Millennium Edition
This article was previously published under Q278633
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
SYMPTOMS
When you start Windows and you press ESC to view the text mode startup screen if the progress bar at the bottom of the screen hesitates for a moment, your computer may display one or more of the following error messages on a blue screen.
Note that you may receive only one error message on a blue screen or you may receive an error message on a blue screen after you press CTRL+ALT+DEL in response to the first error message on a blue screen.
On a laptop computer with a Personal Computer Memory Card International Association (PCMCIA) network adapter:
On a computer with a PCI network adapter:
If you press keys other than CTRL+ALT+DEL, your computer may become unresponsive to the keyboard and the reset button.
CAUSE
This problem can occur if the network cable is disconnected, or if the network adapter does not detect the presence of network media, which can occur if the local hub is powered down or if the connection is offline for any reason.
The system stack becomes vulnerable to damage when the display is changed to text mode. The error message on a blue screen occurs when an attempt is made to register the network adapter with the Windows Management Instrumentation (WMI) components.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Size File name
-----------------------------------------
12/21/2000 06:11pm 116,736 Winboot.ebd
12/21/2000 06:07pm 110,080 Winboot.sys
Note that you should create a new Startup disk after you install this update. For additional information about how to create a Startup disk in Windows Me, click the article number below to view the article in the Microsoft Knowledge Base:
267287 How to Create a Startup Disk in Windows Me
WORKAROUND
To work around this problem, verify that the network cable is plugged in and that the network connection is active.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413 General Information About Windows Millennium Edition Hotfixes
Additional query words: HWNICEM bluescreen
Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix kbqfe kbsetup KB278633
