Article ID: 265000
Article Last Modified on 11/12/2001
APPLIES TO
- Microsoft Starlancer
This article was previously published under Q265000
SYMPTOMS
When you finish Mission 3 in Microsoft StarLancer, you may receive the following error message:
When you click OK, the game quits.
CAUSE
This behavior can occur if one of the following conditions is true:
- The video driver for your video adapter is outdated.
- The CD-ROM or DVD-ROM drive cannot read the StarLancer CD-ROM.
RESOLUTION
To resolve this issue, use the following methods in the order in which they are presented.
Update the Video Driver
Contact your hardware manufacturer to inquire about how to obtain and install the latest version of the video driver for your video adapter.
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
If the issue continues to occur, proceed to the next method.
Use Basic CD-ROM Troubleshooting Methods
Use basic CD-ROM troubleshooting steps to resolve the issue. For additional information about how to troubleshoot CD-ROM read errors, click the article number below to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM Read Issues
If the issue continues to occur, proceed to the next method.
Uninstall and Reinstall StarLancer
If you selected the Full Install option when you installed StarLancer, uninstall and then reinstall the game. When you are prompted to select an installation option, click Typical Install instead of Full Install.
MORE INFORMATION
If the issue continues to occur, you may be able to work around the issue by reducing the graphics hardware acceleration setting in Microsoft Windows.
NOTE: When you reduce the graphics hardware acceleration setting, you reduce the overall graphical performance of your computer.
To reduce the graphics hardware acceleration setting:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- On the Performance tab, click Graphics.
- Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
- Click OK, and then click Close.
- When you are prompted to restart the computer, click Yes.
If the issue continues to occur, restore the original graphics hardware acceleration setting. To do this, repeat the preceding steps to move the Hardware Acceleration slider all the way to the right (the Full acceleration setting).
Additional query words: 1.00 msgame star lancer
Keywords: kberrmsg kbprb kbdisplay KB265000
